Total health inspections
14
California average 12.5
Last Health inspection on May 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Knolls West Assisted Living
Nursing Home in California
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Knolls West Assisted Living
Nursing Home in California
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Knolls West Assisted Living accepts Medicare, Medicaid, and private pay.
Knolls West Assisted Living is a skilled nursing facility located in Victorville, California. It provides 24-hour care by licensed nurses and focuses on personalized care for patients with complex medical conditions. The facility features a peaceful ambiance and is committed to ensuring a comfortable transition for residents.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 1m per day
vs California avg
-8%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 26m per day |
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
90.3%
Avg. Length of Stay
61 days
Occupancy rate
90.3%
Avg. Length of Stay
61 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
63% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
20% of new residents, often for short stays.
Typical stay
29 days
Medicaid
17% of new residents, often for long-term daily care.
Typical stay
4 - 5 months
Finances and operations
Privately-owned community
Home revenue
$47.3M
Profit
$1.7M
Privately-owned community
Home revenue
$47.3M
Profit
$1.7M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$36.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$45.7M
64-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
11 years in operation
A community with a solid operating history and experience delivering ongoing care.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeResidential Care Elderly
StatusLicensed
IssuanceJune 13, 2015
CountySan Bernardino
CMS Certification Number555251
Owner NameKNOLLS WEST ASSISTED LIVING LLC
Rehabilitation Services
24-Hour Staffing
Specific ProgramsSkilled Nursing Care
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics worse than average are highlighted in red; those better than average are highlighted in green.
Since 2021 vs. California state average
Overall vs. California average
0 Worse
No metrics in this bucket.
4 Better
Metrics better than California average:
• Total citations (60% below)
• Total visits (100% below)
• Complaint visits (100% below)
• Other visits (100% below)
• Total citations (60% below)
• Total visits (100% below)
• Complaint visits (100% below)
• Other visits (100% below)
Citations
Citations are formal regulatory violations recorded during state inspections. California uses Type A (serious) and Type B (moderate) severity levels.
| Metric | This Facility | California Average | vs. California Avg |
|---|---|---|---|
|
Total citations
Formal regulatory violations recorded by California Community Care Licensing Division (CCLD) inspectors across all inspection types.
| 4 | 10 | This facility has 60% fewer total citations than a typical California facility (4 vs. California avg 10).↓ 60% better |
Inspections & Visits
Regulatory visits include scheduled inspections, complaint investigations, and other on-site visits by state regulators.
| Metric | This Facility | California Average | vs. California Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 0 | 16 | This facility has 100% fewer total visits than a typical California facility (0 vs. California avg 16).↓ 100% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff. Fewer complaint visits generally indicate fewer reported concerns.
| 0 | 13 | This facility has 100% fewer complaint visits than a typical California facility (0 vs. California avg 13).↓ 100% better |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 0 | 7 | This facility has 100% fewer other visits than a typical California facility (0 vs. California avg 7).↓ 100% better |
Read the full state inspection reports, including specific deficiencies and facility responses.
Show Inspection ReportsHealth Inspection History
Inspections
Total health citations
50
California average 50.2
Citations per inspection
3.57
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
36 of 50 citations resulted from standard inspections; 12 of 50 resulted from complaint investigations; and 2 of 50 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
2
2
100% worse than California averageCalifornia average: 1
0 critical citations
2 serious citations
46 moderate citations
2 minor citations
Citations history (last 3 years)
Administration minor citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
May 22, 2025
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
May 22, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
May 22, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
May 22, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 22, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 22, 2025
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
May 22, 2025
Issues related to the availability and quality of nursing staff and the care they provide.
May 22, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Financial Assistance for
Nursing Home in California
Knolls West Assisted Living is located in VICTORVILLE, California.
Here are the financial assistance programs available to residents in California.
Places of interest near Knolls West Assisted Living
3.0 miles from city center
Estimated distance in miles from VICTORVILLE's city center to Knolls West Assisted Living's address, calculated via Google Maps.
Calculate Travel Distance to Knolls West Assisted Living
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
200
Employees
198
Contractors
2
Staff to resident ratio
1.83:1
1834762% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
83
Average shift
7.9 hours
0% compared with California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
59,812
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
9
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
52
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
96
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.1%
40 contractor hours this quarter
Other Dietary Services Staff: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 96 | 0 | 96 | 27,321 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 52 | 0 | 52 | 11,423 | 91 | 100% | 7.9 |
| RN Director of Nursing | 6 | 0 | 6 | 3,805 | 91 | 100% | 10.2 |
| Registered Nurse | 9 | 0 | 9 | 3,314 | 91 | 100% | 8.4 |
| Other Dietary Services Staff | 6 | 1 | 7 | 2,102 | 91 | 100% | 6.9 |
| Therapeutic Recreation Specialist | 3 | 0 | 3 | 1,919 | 85 | 93% | 9.3 |
| Nurse Practitioner | 2 | 0 | 2 | 1,693 | 88 | 97% | 12.3 |
| Speech Language Pathologist | 4 | 0 | 4 | 1,652 | 74 | 81% | 8.6 |
| Dental Services Staff | 2 | 0 | 2 | 991 | 64 | 70% | 8.2 |
| Physical Therapy Aide | 5 | 0 | 5 | 970 | 68 | 75% | 5.7 |
| Diagnostic X-ray Services Staff | 1 | 0 | 1 | 761 | 68 | 75% | 11.2 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 675 | 64 | 70% | 7.9 |
| Physical Therapy Assistant | 2 | 0 | 2 | 616 | 63 | 69% | 7.2 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 518 | 60 | 66% | 6.3 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 443 | 53 | 58% | 8.4 |
| Qualified Activities Professional | 1 | 0 | 1 | 401 | 62 | 68% | 6.5 |
| Occupational Therapy Aide | 1 | 0 | 1 | 176 | 22 | 24% | 8 |
| Medical Director | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
96 Certified Nursing Assistant
% of Days
100%
52 Licensed Practical Nurse
% of Days
100%
6 RN Director of Nursing
% of Days
100%
9 Registered Nurse
% of Days
100%
7 Other Dietary Services Staff
% of Days
100%
3 Therapeutic Recreation Specialist
% of Days
93%
2 Nurse Practitioner
% of Days
97%
4 Speech Language Pathologist
% of Days
81%
2 Dental Services Staff
% of Days
70%
5 Physical Therapy Aide
% of Days
75%
1 Diagnostic X-ray Services Staff
% of Days
75%
2 Clinical Nurse Specialist
% of Days
70%
2 Physical Therapy Assistant
% of Days
69%
3 Respiratory Therapy Technician
% of Days
66%
1 Administrator
% of Days
70%
1 Qualified Social Worker
% of Days
68%
1 Dietitian
% of Days
58%
1 Qualified Activities Professional
% of Days
68%
1 Occupational Therapy Aide
% of Days
24%
1 Medical Director
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
109
Medicare
48
44% of residents
Medicaid
52
47.7% of residents
Private pay or other
9
8.3% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
69% worse than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.6
46% worse than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
20.8%
Percent of long-stay residents whose need for help with daily activities has increased
20.8%
88% worse than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
24.4%
Percent of long-stay residents whose ability to move independently worsened
24.4%
103% worse than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
4.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
4.6%
60% better than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
17% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
7.9%
Percent of long-stay high risk residents with pressure ulcers
7.9%
60% worse than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.1%
Percent of long-stay residents with a urinary tract infection
3.1%
150% worse than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.6%
Percent of long-stay residents who lose too much weight
1.6%
62% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
95.0%
Percent of long-stay residents who have depressive symptoms
95.0%
1319% worse than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
7.6%
Percent of long-stay residents who received an antipsychotic medication
7.6%
25% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.2%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.2%
In line with California averageCalifornia average: 98.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.4%
8% worse than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
3.1%
Percent of short-stay residents who newly received an antipsychotic medication
3.1%
113% worse than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.2%
9% worse than California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Nursing Home around California The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
| Knolls West Assisted Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Victorville | 64 | 90.3% | +7% | 4.02 | -47% | -5% | 0 | 50 | 3.6 | 2 | 108 | A+ | - | Knolls West Post Acute Llc | $47.3M | $9.6M | 20.3% | 555251 | ||||
| A & J Assisted Living | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | - | 53 | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | - | - | - | - | - | - |
| A1 Del Monte Stockton | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | - | 158 | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | - | - | - | - | - | - |
| Aaa Kindness Care II | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | - | 32 | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | - | - | - | - | - | - |
| Abbey Road Villa | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | - | 78 | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | - | - | - | - | - | - |
Financial Trends
Historical financial and operational data for Knolls West Assisted Living based on CMS SNF Cost Reports.
Occupancy Rate
90.3%
↑ 6.6pp vs 2022
Net Income
$1.7M
↓ ~$352.3K vs 2022
Total Payroll
$11.1M
↑ ~$1.7M vs 2022
Profit Margin
3.6%
↓ 2.9pp vs 2022
Loading trend charts...
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