Occupancy rate
77%
11% higher than Indiana averageIndiana average: 69%
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home in Indiana
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Charlestown Place at New Albany
Nursing Home in Indiana
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Charlestown Place at New Albany
Charlestown Place at New Albany is a Medicare- and Medicaid-certified senior healthcare and living facility in New Albany, Indiana, where exceptional care and everyday comfort come together. The community offers a full range of senior care services under one roof, including skilled nursing, short-term rehabilitation, outpatient therapy, long-term care, memory care, respite care, and assisted living. The facility is committed to delivering care that is both clinically excellent and deeply compassionate.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
172
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
76.7%
Residents per day (avg)
130
Occupancy rate
76.7%
Residents per day (avg)
130
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
38% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
47% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
15% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$16.2M
Operating loss
-$97.5K
Privately-owned community
Operated by a business corporation.
Home revenue
$16,243,366.00
Operating loss
$-97,492.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$16.3M
172-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
1 year in operation
A newer community that may feature more recent facilities and programs.
BBB Rating: A- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
11% higher than Indiana averageOccupied beds
132 / 172
Average residents
70 per day
License details
Facility type
Mixed Facility (nursing + Residential Care)
Status
Active
Issuance
August 1, 2024
Additional licensing details
License number:
24-001144-1
CMS Certification Number:
155668
Ownership & operating entity
Charlestown Place at New Albany is administrated by JESSE RAY.
Profit status:
OTHER
Staffing
Key information about the people who lead and staff this community.
Leadership
Director of Nursing:
ANNA MARIE VOGT
Care Services
All Levels of Care
Contact Information
Fax:
(812) 945-2614
Programs & Activities
Specific Programs
Skilled Nursing, Rehabilitation, Outpatient Therapy, Long-Term Care, Memory Care, Respite Care, Assisted Living
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
Inspection Overview
3 total visits
3
Visits with Citations
Indiana avg: 3
0% below Indiana avg
45
Citations Total
Indiana avg: 26
73% above Indiana avg
Show Inspection Reports
15 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Indiana average: 4 complaints
Latest inspection
Date
May 13, 2025
Complaint Investigation45 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Indiana average: 26 citations
76 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Inspection Report Summary for Charlestown Place at New Albany
The most recent inspection on May 13, 2025, found no deficiencies related to the complaints investigated. Earlier inspections showed a pattern of deficiencies primarily involving documentation issues, care plan updates, medication administration, and some safety concerns, particularly related to admission paperwork and emergency department communication. Complaint investigations occasionally substantiated deficiencies, but no fines, immediate jeopardy findings, or license actions were listed in the available reports. Most complaints were either unsubstantiated or corrected upon follow-up visits. The facility’s record shows some ongoing challenges in clinical documentation and care coordination, but recent inspections indicate improvements in addressing prior issues.
Health Inspection History
Inspections
Total health inspections
17
Indiana average 6
Last Health inspection on Aug 2025
Total health citations
48
Indiana average 25
Citations per inspection
2.82
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
19 of 48 citations resulted from standard inspections; and 29 of 48 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Indiana averageIndiana average: 0.2
Serious Health citations
3
3
400% worse than Indiana averageIndiana average: 0.6
0 critical citations
3 serious citations
45 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 12, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 12, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Aug 12, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Aug 12, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 18, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 18, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Apr 11, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Apr 11, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Indiana The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Filter by care type
Adams Woodcrest
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
DECATUR
143
71.4%
+3%
3.69
+7%
0
2
2.0
0
108
-
-
$12.2M
$5.6M
46.1%
155747
Adams Heritage
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MONROEVILLE
61
71.6%
+3%
4.12
+20%
0
2
1.0
0
39
A+
-
$5.1M
$2.5M
49.1%
155729
Addison Pointe Health & Rehabilitation Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
CHESTERTON
100
92.5%
+33%
3.16
-8%
1
27
4.5
1
93
-
Dobben, Steven
$15.2M
$5.3M
34.8%
155805
Albany Health Care & Rehabilitation Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
ALBANY
102
75.6%
+9%
3.51
+2%
0
19
3.2
1
77
-
Troxwell, Melanie
$12.3M
$4.3M
35%
155432
Charlestown Place at New Albany
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NEW ALBANY
172
73.0%
+5%
3.94
+15%
2
48
2.8
3
130
A-
Mccurdy, Chad
$16.2M
$5.0M
31.1%
155668
Places of interest near Charlestown Place at New Albany
142.9 miles from city center
NEW ALBANY, IN 47150
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
256
Employees
153
Contractors
103
Staff to resident ratio
2.17:1
2169392% better than Indiana averageIndiana average ratio: 0.00:1
Avg staff/day
72
Average shift
8.7 hours
13% better than Indiana averageIndiana average: 7.7 hours
Total staff hours (quarter)
56,744
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
19
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.2 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
108
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
72
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
17.7%
10,069 contractor hours this quarter
Licensed Practical Nurse: 75
Physical Therapy Aide: 6
Physical Therapy Assistant: 5
Qualified Social Worker: 5
Respiratory Therapy Technician: 4
Certified Nursing Assistant: 2
Speech Language Pathologist: 2
Feeding Assistant: 2
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 70 | 2 | 72 | 23,537 | 91 | 100% | 9.2 |
| Licensed Practical Nurse | 33 | 75 | 108 | 11,605 | 91 | 100% | 8 |
| Registered Nurse | 19 | 0 | 19 | 6,292 | 91 | 100% | 10.2 |
| RN Director of Nursing | 4 | 0 | 4 | 1,750 | 74 | 81% | 8.1 |
| Physical Therapy Assistant | 0 | 5 | 5 | 1,710 | 78 | 86% | 7.6 |
| Physical Therapy Aide | 0 | 6 | 6 | 1,373 | 82 | 90% | 6.9 |
| Other Dietary Services Staff | 7 | 0 | 7 | 1,332 | 86 | 95% | 7.7 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,312 | 64 | 70% | 8 |
| Medication Aide/Technician | 6 | 0 | 6 | 1,126 | 67 | 74% | 10.4 |
| Qualified Social Worker | 0 | 5 | 5 | 1,024 | 70 | 77% | 8.3 |
| Nurse Aide in Training | 4 | 0 | 4 | 980 | 76 | 84% | 9.4 |
| Feeding Assistant | 0 | 2 | 2 | 856 | 63 | 69% | 8.1 |
| Speech Language Pathologist | 0 | 2 | 2 | 847 | 71 | 78% | 7.5 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 619 | 65 | 71% | 7 |
| Nurse Practitioner | 2 | 0 | 2 | 528 | 65 | 71% | 8 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 488 | 65 | 71% | 7.5 |
| Dietitian | 2 | 0 | 2 | 265 | 35 | 38% | 7.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 48 | 21 | 23% | 2.3 |
| Medical Director | 0 | 1 | 1 | 28 | 15 | 16% | 1.9 |
72 Certified Nursing Assistant
% of Days
100%
108 Licensed Practical Nurse
% of Days
100%
19 Registered Nurse
% of Days
100%
4 RN Director of Nursing
% of Days
81%
5 Physical Therapy Assistant
% of Days
86%
6 Physical Therapy Aide
% of Days
90%
7 Other Dietary Services Staff
% of Days
95%
3 Clinical Nurse Specialist
% of Days
70%
6 Medication Aide/Technician
% of Days
74%
5 Qualified Social Worker
% of Days
77%
4 Nurse Aide in Training
% of Days
84%
2 Feeding Assistant
% of Days
69%
2 Speech Language Pathologist
% of Days
78%
4 Respiratory Therapy Technician
% of Days
71%
2 Nurse Practitioner
% of Days
71%
1 Administrator
% of Days
70%
1 Occupational Therapy Aide
% of Days
70%
1 Mental Health Service Worker
% of Days
71%
2 Dietitian
% of Days
38%
1 Occupational Therapy Assistant
% of Days
23%
1 Medical Director
% of Days
16%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
118 residents
Residents by payment source
Medicare
11 residents (9.3%)
Medicaid
65 residents (55.1%)
Private pay or other
42 residents (35.6%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.8
15% better than Indiana averageIndiana average: 8.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.8
In line with Indiana averageIndiana average: 17.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
8.3%
Percent of long-stay residents whose need for help with daily activities has increased
8.3%
31% better than Indiana averageIndiana average: 12.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
12.8%
Percent of long-stay residents whose ability to move independently worsened
12.8%
11% better than Indiana averageIndiana average: 14.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.1%
18% worse than Indiana averageIndiana average: 24.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.4%
Percent of long-stay residents experiencing one or more falls with major injury
2.4%
37% better than Indiana averageIndiana average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.0%
Percent of long-stay high risk residents with pressure ulcers
4.0%
8% better than Indiana averageIndiana average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.0%
Percent of long-stay residents with a urinary tract infection
2.0%
60% worse than Indiana averageIndiana average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.4%
Percent of long-stay residents who lose too much weight
6.4%
12% worse than Indiana averageIndiana average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.3%
Percent of long-stay residents who have depressive symptoms
0.3%
99% better than Indiana averageIndiana average: 24.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
8.8%
Percent of long-stay residents who received an antipsychotic medication
8.8%
30% better than Indiana averageIndiana average: 12.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
91.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
91.8%
In line with Indiana averageIndiana average: 93.7%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
In line with Indiana averageIndiana average: 95.4%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
70.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
70.4%
14% worse than Indiana averageIndiana average: 81.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.5%
Percent of short-stay residents who newly received an antipsychotic medication
2.5%
82% worse than Indiana averageIndiana average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
76.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
76.6%
In line with Indiana averageIndiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$32K
16% higher than Indiana averageIndiana average: $27K
Number of fines
2
44% more fines than Indiana averageIndiana average: 1.4
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Indiana averageIndiana average: 0.4
Fines amount comparison
Fines amount comparison
This facility
$32K
Indiana average
$27K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 31, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 31, 2023
$16K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 31, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 31, 2023
$16K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Charlestown Place at New Albany based on CMS SNF Cost Reports.
Occupancy Rate
73.0%
↓ 3.8pp vs 2022
Net Income
-$97,492
↑ ~$2.8M vs 2022
Total Payroll
$5,909,662
↑ ~$559K vs 2022
Profit Margin
-0.6%
↑ 18.8pp vs 2022
Loading trend charts...
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