Inspection Reports for Valley Vista Senior Living
7040 Van Nuys Blvd, Los Angeles, CA 91405, United States, CA, 91405
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, with several complaint investigations unsubstantiated. The most recent report from June 30, 2025, found two deficiencies related to the facility not providing a resident with a bed and dresser as agreed and requiring families to supply hygiene products, while other serious allegations were unsubstantiated. Earlier reports cited isolated issues including insufficient staffing causing delayed call responses in late 2024, medication documentation errors posing a health risk in early 2024, and a civil penalty for failure to notify authorities about a receivership. No fines beyond the $100-per-day penalty (up to $2,000) were noted, and no immediate jeopardy or license actions occurred. The facility’s record shows some improvement with the April 22, 2025 annual inspection reporting no deficiencies.
Deficiencies (last 5 years)
Deficiencies (over 5 years)
1.2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
70% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
47% occupied
Based on a June 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 77
Capacity: 164
Deficiencies: 2
Date: Jun 30, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2024-05-16 regarding multiple allegations about resident care and facility provisions at Valley Vista Senior Living Facility.
Complaint Details
The complaint investigation was substantiated for allegations that the facility failed to provide a resident with a bed and dresser and failed to provide hygiene products. Other allegations including theft of resident's necklace and perfume, failure to clean resident's room, lack of supervision causing falls, and improper hair washing were unsubstantiated.
Findings
The investigation substantiated that the facility did not provide a resident with a bed and dresser as required, and that the facility does not provide hygiene products to residents on an ongoing basis, requiring families to supply them. Other allegations including staff stealing residents' necklace and perfume, failure to clean resident's room, lack of supervision resulting in falls, and improper hair washing were found unsubstantiated due to insufficient evidence.
Deficiencies (2)
Facility did not provide Resident #1 with a bed and dresser as stated in the Admission Agreement.
Facility does not provide residents with hygiene products; families are required to supply them.
Report Facts
Facility Capacity: 164
Census: 77
Deficiency Count: 2
Plan of Correction Due Date: Jul 7, 2025
Resident Falls: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth J Whittington | Executive Director | Met with Licensing Program Analyst during investigation; involved in furniture provision discussions |
| Christine Yee | Licensing Program Analyst | Conducted the complaint investigation and interviews |
| Kristin Heffernan | Licensing Program Manager | Oversaw the complaint investigation report |
| Maria Calderon | Wellness Director | Interviewed regarding furniture provision at resident admission |
| Jarred Massey-Baker | Memory Care Director | Interviewed regarding resident care and missing necklace investigation |
Inspection Report
Annual Inspection
Census: 72
Capacity: 164
Deficiencies: 0
Date: Apr 22, 2025
Visit Reason
The visit was an unannounced required Annual Inspection using the CARE Inspection Tool to review compliance with licensing requirements.
Findings
The inspection reviewed Infection Control, Operational Requirements, and Planned Activities domains, including 2 resident files and 1 staff file. No deficiencies were cited during this visit.
Report Facts
Fire clearance capacity: 95
Fire clearance capacity: 39
Fire clearance capacity: 30
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth J Whittington | Executive Director | Met with during inspection and named in report |
| Christine Yee | Licensing Program Analyst | Conducted the inspection |
| Kimberly Griffin | Wellness Director | Met with during inspection |
| Joanna Hernandez | Generations Director | Met with during inspection |
Inspection Report
Complaint Investigation
Census: 68
Capacity: 164
Deficiencies: 0
Date: Jan 30, 2025
Visit Reason
The visit was conducted as a complaint investigation regarding allegations that staff were not ensuring residents were administered their medications as prescribed.
Complaint Details
The complaint alleged that staff were not ensuring residents received their medications as prescribed, specifically naming Staff #3 as the alleged perpetrator. The allegation was unsubstantiated due to lack of evidence.
Findings
The investigation found insufficient evidence to substantiate the allegation that staff were not administering medications as prescribed. Interviews with staff, residents, and the Executive Director revealed no medication issues, and no deficiencies were cited.
Report Facts
Facility capacity: 164
Census: 68
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth Whittington | Executive Director | Met with Licensing Program Analyst during investigation and interviewed regarding medication administration allegation |
| Christine Yee | Licensing Program Analyst | Conducted complaint investigation visits and interviews |
| Kristin Heffernan | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Complaint Investigation
Census: 73
Capacity: 164
Deficiencies: 1
Date: Dec 9, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit conducted due to a complaint received on 2023-10-18 regarding staffing issues and resident call response times.
Complaint Details
The complaint was substantiated regarding lack of staff causing delayed resident call responses. The allegation that the facility was not providing a safe environment was unsubstantiated.
Findings
The investigation substantiated that due to lack of staff on 10/17/23, resident calls were not answered timely, with response times up to 47 minutes. Another allegation that the facility was not providing a safe environment was unsubstantiated after investigation. A deficiency was cited for insufficient staffing posing a potential health and safety risk.
Deficiencies (1)
Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet residents’ needs. It was revealed there are times when only one caregiver is on duty in the Assisted Living side with 46 residents, posing a potential health and safety risk.
Report Facts
Longest resident call response time: 47
Longest resident call response time: 44
Census: 73
Total Capacity: 164
Residents on Assisted Living side: 46
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Christine Yee | Licensing Program Analyst | Conducted the complaint investigation and interviews |
| Elizabeth Whittington | Executive Director | Met with Licensing Program Analyst during investigation and exit interviews |
| Stephanie Walters | Administrator | Facility administrator named in report |
Inspection Report
Complaint Investigation
Census: 74
Capacity: 164
Deficiencies: 0
Date: Nov 25, 2024
Visit Reason
The visit was an unannounced complaint investigation conducted in response to allegations received on 2023-02-28 regarding staff treatment of residents, illegal eviction, and medication assistance.
Complaint Details
The complaint included allegations that facility staff failed to treat a resident with dignity and respect, engaged in illegal eviction, and failed to assist with self-administration of medication. The investigation found insufficient evidence to substantiate any of these allegations.
Findings
After interviews and record reviews, all allegations were found to be unsubstantiated due to insufficient evidence. No deficiencies were cited during the visit.
Report Facts
Capacity: 164
Census: 74
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Christine Yee | Licensing Program Analyst | Conducted the complaint investigation and interviews |
| Kristin Heffernan | Licensing Program Manager | Named as Licensing Program Manager on the report |
| Elizabeth Whittington | Executive Director | Interviewed during the investigation |
| Stephanie Walters | Former Executive Director | Interviewed regarding allegations |
Inspection Report
Complaint Investigation
Census: 66
Capacity: 164
Deficiencies: 0
Date: Aug 6, 2024
Visit Reason
The visit was an unannounced case management follow-up on an incident where a memory care resident was able to leave the facility without staff's knowledge.
Complaint Details
The visit was triggered by a complaint incident involving a memory care resident leaving the facility without staff's knowledge. The substantiation status is not determined as further information is needed.
Findings
Interviews and document reviews were conducted, but further information is needed to determine if the facility took all necessary safety measures to prevent the resident from leaving the Memory Care Unit without staff knowledge.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth J Whittington | Executive Director | Met with Licensing Program Analyst during the visit and involved in interviews related to the incident. |
| Christine Yee | Licensing Program Analyst | Conducted the unannounced case management visit. |
| Kristin Heffernan | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Annual Inspection
Census: 64
Capacity: 164
Deficiencies: 1
Date: Feb 26, 2024
Visit Reason
The visit was an unannounced required annual inspection to ensure the facility's compliance with Title 22 Regulations and to check for health and safety hazards.
Findings
The facility was generally found to be clean, well-maintained, and in compliance with regulations regarding physical plant, resident rooms, restrooms, and outdoor areas. However, a deficiency was cited related to medication documentation where seven residents' centrally stored medications and destruction records were not properly documented, posing an immediate health and safety risk.
Deficiencies (1)
Seven residents' centrally stored medications and destruction records were not properly documented, violating medication labeling and maintenance requirements.
Report Facts
Residents with medication documentation issues: 7
Capacity: 164
Census: 64
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth J Whittington | Executive Director | Met with Licensing Program Analysts during the inspection and named in medication training plan of correction. |
| Emily Peraldi | Licensing Program Analyst | Conducted the inspection and signed the report. |
| Sandra Urena | Licensing Program Analyst | Conducted the inspection. |
| Kristin Heffernan | Licensing Program Manager | Supervisor and named in the report. |
Inspection Report
Complaint Investigation
Census: 64
Capacity: 164
Deficiencies: 0
Date: Feb 26, 2024
Visit Reason
The inspection was conducted as a follow-up on one self-reported Report of Suspected Dependent Adult/Elder Abuse (SOC 341) submitted on 02/14/2024 regarding Resident #1.
Complaint Details
Follow-up on a self-reported suspected dependent adult/elder abuse involving Resident #1. Investigation ongoing with no immediate concerns found.
Findings
No immediate health and safety concerns were observed during the inspection. Further investigation is required and an additional report may follow if warranted.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth J Whittington | Executive Director | Met with Licensing Program Analysts during inspection and involved in physical plant tour. |
Inspection Report
Census: 64
Capacity: 164
Deficiencies: 1
Date: Feb 26, 2024
Visit Reason
The visit was an unannounced case management-deficiency inspection due to the licensee's failure to inform the Department about the court-appointed Receivership in a timely manner.
Findings
The facility failed to notify the Department, the State Long-Term Care Ombudsman, residents, and their representatives in writing within two business days of the Receivership, causing an immediate health and safety risk. A civil penalty of $100 per day was assessed, not to exceed $2000.
Deficiencies (1)
Failure to notify the department, the State Long-Term Care Ombudsman, all residents, and their legal representatives in writing within two business days of the default received on 02/16/2024.
Report Facts
Civil penalty per day: 100
Maximum civil penalty: 2000
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth J Whittington | Executive Director | Met with Licensing Program Analysts during the inspection and was involved in the notification failure. |
| Sandra Urena | Licensing Program Analyst | Conducted the inspection and signed the report. |
| Kasandra Lopez | Licensing Program Manager | Supervisor overseeing the inspection. |
Inspection Report
Complaint Investigation
Census: 68
Capacity: 164
Deficiencies: 0
Date: Feb 13, 2024
Visit Reason
The visit was an unannounced complaint investigation conducted in response to multiple allegations received on 02/04/2022 regarding neglect, hygiene, unattended soiled diapers, diaper rashes, and failure to meet residents' needs at Valley Vista Senior Living Facility.
Complaint Details
The complaint included allegations of staff neglecting residents, residents' hygiene needs not being met, residents left unattended in soiled diapers, residents sustaining diaper rashes, and staff failing to meet residents' needs. The investigation concluded all allegations were unsubstantiated.
Findings
After interviews with staff, residents, and facility tours, the investigation found insufficient evidence to substantiate any of the allegations. All claims including neglect, hygiene issues, unattended soiled diapers, diaper rashes, and failure to meet residents' needs were deemed unsubstantiated. No citations were issued.
Report Facts
Capacity: 164
Census: 68
Number of allegations: 6
Number of staff interviewed: 6
Number of staff interviewed: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Christine Yee | Licensing Program Analyst | Conducted the unannounced complaint investigation visit |
| Elizabeth Whittington | Executive Director | Interviewed during the investigation and exit interview |
| Maria Calderon | Wellness Director | Interviewed during the investigation and exit interview |
Inspection Report
Complaint Investigation
Census: 69
Capacity: 164
Deficiencies: 0
Date: Feb 7, 2024
Visit Reason
The visit was an unannounced case management inspection due to three incidents reported to the Department involving two alleged staff abuse incidents and one resident-on-resident altercation.
Complaint Details
The visit was triggered by three reported incidents: two alleged staff abuse incidents and one resident-on-resident altercation. Investigations found that Resident #1 was tapped on the buttocks by staff to wake them, Resident #2 slapped Resident #3 causing redness, and Staff #2 was involved in an altercation with Resident #4 leading to suspension and termination. Families and physicians were notified, and required reports were filed. The incidents were addressed promptly with no citations issued.
Findings
The investigation reviewed three incidents: Resident #1 reported being tapped by staff to wake them, Resident #2 slapped Resident #3 resulting in redness, and an altercation between Resident #4 and Staff #2 led to Staff #2's suspension and termination. The facility took immediate and appropriate actions, including notifying families and physicians, filing required reports, and providing staff training. No citations were issued during the visit.
Report Facts
Number of incidents reported: 3
Census: 69
Total capacity: 164
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth J Whittington | Executive Director | Met with Licensing Program Analyst during inspection and involved in incident discussions |
| Jarred Massey-Baker | Director of Memory Care | Interviewed regarding resident incidents and facility response |
| Christine Yee | Licensing Program Analyst | Conducted the unannounced case management visit and investigation |
| Kristin Heffernan | Licensing Program Manager | Named in report as Licensing Program Manager overseeing the inspection |
Inspection Report
Annual Inspection
Census: 68
Capacity: 164
Deficiencies: 0
Date: Apr 27, 2023
Visit Reason
An unannounced required Annual Inspection was conducted using the CARE Tool focusing on Operational Requirements, Disaster Preparedness, and Planned Activities.
Findings
The facility has a Plan of Operation, appropriate fire clearance for bedridden residents, an Emergency Disaster Plan with monthly drills, liability insurance, and planned activities suitable for all residents. No citations were issued during this visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Stephanie Walters | Administrator | Met with Licensing Program Analyst during the inspection. |
| Christine Yee | Licensing Program Analyst | Conducted the Annual Inspection. |
| Jeralyn Ann Pfannenstiel | Licensing Program Manager | Named in the report header and signature. |
Inspection Report
Complaint Investigation
Census: 68
Capacity: 164
Deficiencies: 0
Date: Mar 8, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations that a resident sustained unstageable pressure injuries while in care and that staff did not meet the resident's hygiene needs.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included that Resident #1 sustained unstageable pressure injuries while in care and that staff failed to meet the resident's hygiene needs. The investigation included interviews with staff, the resident, and the resident's responsible party, as well as review of medical, hospital, home health, and facility records. No deficiencies were cited.
Findings
The investigation found insufficient evidence to support the allegations of neglect causing unstageable pressure injuries and failure to meet hygiene needs. The resident's condition was regularly observed and treated by skilled professionals, and staff were responsive to hygiene needs. Both allegations were deemed unsubstantiated.
Report Facts
Facility capacity: 164
Census: 68
Complaint control number: 29-AS-20220701153016
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ashley Smith | Licensing Program Analyst | Conducted the complaint investigation and issued findings |
| Jeralyn Ann Pfannenstiel | Licensing Program Manager | Oversaw the complaint investigation report |
| Molly Ayala | Resident Services Director | Met with the Licensing Program Analyst during the inspection |
Inspection Report
Complaint Investigation
Census: 60
Capacity: 164
Deficiencies: 0
Date: Jul 5, 2022
Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to allegations received on 2022-06-27 regarding unqualified adult providing care, facility cold water pump disrepair, and inadequate nutritious food provision.
Complaint Details
The complaint included allegations of unqualified adult providing care, cold water pump disrepair on the 5th floor, and staff not providing nutritious foods. The investigation was unsubstantiated due to insufficient evidence to prove violations.
Findings
The investigation found insufficient evidence to substantiate the allegations. Staff were qualified and present, the cold water pump was in disrepair but the facility took immediate action to schedule repairs, and the food provided was nutritious with no leftovers served. No deficiencies were cited.
Report Facts
Resident private restrooms observed: 6
Resident private restrooms with elevated cold water temperature: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Salia Walker | Licensing Program Analyst | Conducted the complaint investigation |
| Jeralyn Ann Pfannenstiel | Licensing Program Manager | Oversaw the complaint investigation report |
| Gabi Rodriguez | Director of Sales and Marketing | Met with Licensing Program Analyst during investigation |
| Gustavo Munguia | Met with Licensing Program Analyst during investigation |
Inspection Report
Annual Inspection
Census: 45
Capacity: 164
Deficiencies: 0
Date: Mar 25, 2022
Visit Reason
The inspection was an unannounced required annual visit with a specific emphasis on infection control practices and procedures.
Findings
The facility was found to be clean and sanitary with no health or safety hazards observed. Infection control practices were adequate, including symptom screening, PPE supply, and cleaning protocols. No confirmed COVID-19 cases were present at the time of inspection.
Report Facts
Hot water temperature: 119.2
Hot water temperature range: 113.4
Hot water temperature range: 116.1
Fire extinguisher service date: Jan 7, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Adrienne Craig-Aziz | Executive Director | Met with Licensing Program Analyst during inspection and discussed infection control practices |
| Salia Walker | Licensing Program Analyst | Conducted the inspection visit |
| Jeralyn Ann Pfannenstiel | Licensing Program Manager | Named in report header and signature |
Inspection Report
Monitoring
Census: 45
Capacity: 164
Deficiencies: 1
Date: Feb 8, 2022
Visit Reason
Unannounced Case Management visit focused on COVID-19 to follow up on a Special Incident Report alleging a resident was hospitalized and diagnosed with COVID-19.
Findings
The facility failed to report eight staff and nineteen residents positive for COVID-19 to the Department of Social Services, although cases were reported to the local health department. This failure posed a potential health and safety risk to residents.
Deficiencies (1)
Failure to report eight staff and nineteen residents positive for COVID-19 to the licensing agency as required by reporting regulations.
Report Facts
Staff positive for COVID-19: 8
Residents positive for COVID-19: 19
Deficiencies cited: 1
Capacity: 164
Census: 45
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Becca Black | Executive Director | Met with Licensing Program Analysts during the visit and confirmed COVID-19 cases |
| Angela Webb | Business Office Manager | Met with Licensing Program Analysts during the visit |
| Salia Walker | Licensing Program Analyst | Conducted the inspection and authored the report |
| Jeralyn Ann Pfannenstiel | Licensing Program Manager | Supervisor named in the report |
Inspection Report
Complaint Investigation
Census: 45
Capacity: 164
Deficiencies: 0
Date: Feb 8, 2022
Visit Reason
Unannounced complaint investigation visit conducted due to allegations including the facility being unkempt, staff failing to provide clean linens, and staff not practicing social distancing.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included the facility being unkempt, failure to provide clean linens, and lack of social distancing by staff. Observations and interviews did not support these claims.
Findings
The investigation found insufficient evidence to substantiate any of the allegations. The facility was observed to be clean and well maintained, linens appeared clean, and staff practiced social distancing measures. No deficiencies were cited.
Report Facts
Capacity: 164
Census: 45
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Salia Walker | Licensing Program Analyst | Conducted the complaint investigation |
| Ashley Smith | Licensing Program Analyst | Assisted in conducting the complaint investigation |
| Becca Black | Executive Director | Met with LPAs during the investigation |
| Angela Webb | Business Office Manager | Met with LPAs during the investigation |
| Jeralyn Ann Pfannenstiel | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 34
Capacity: 164
Deficiencies: 0
Date: Mar 25, 2021
Visit Reason
An unannounced complaint investigation was conducted following a complaint received on 2021-03-16 regarding the facility's alleged failure to provide a resident's authorized representative a copy of the resident's records in a timely manner.
Complaint Details
The complaint alleged the facility did not provide a resident's authorized representative a copy of the resident's records in a timely manner. The allegation was investigated through interviews and record reviews and was found to be unsubstantiated.
Findings
The investigation found that the record request was received on 2021-03-16, submitted to the facility attorney's office on 2021-03-18, and the documentation was mailed to the requesting attorney's office in a timely manner. The allegation was determined to be unsubstantiated.
Report Facts
Facility capacity: 164
Census: 34
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Aja Richardson | Licensing Program Analyst | Conducted the complaint investigation |
| Kevan Sidney | Administrator | Facility administrator interviewed during investigation |
Report
March 9, 2026
Report
January 21, 2026
Report
November 4, 2025
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