Inspection Report Summary
The most recent inspection on July 2, 2025, identified deficiencies related to staff certification, employee training, health screenings, and food safety practices. Earlier inspections showed a pattern of similar issues including staff training gaps, medication administration problems, resident care concerns, and food handling deficiencies. Several complaint investigations were substantiated with findings involving resident abuse, medication errors, privacy violations, and safety hazards, while many other complaints were found unsubstantiated. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history indicates ongoing challenges with staff qualifications, training, and food safety, with no clear trend of improvement or worsening over time.
Deficiencies (last 4 years)
Deficiencies are regulatory violations found during state inspections.
Deficiencies per year
Census
Based on a July 2025 inspection.
Census over time
Inspection Report
Renewal| Name | Title | Context |
|---|---|---|
| Vernatene Banks | Executive Director | Signed report and responsible for oversight |
Inspection Report
Complaint InvestigationInspection Report
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Complaint Investigation| Name | Title | Context |
|---|---|---|
| Vernatene Banks | Executive Director | Named as Executive Director who provided interviews and plan of correction |
Inspection Report
Complaint InvestigationInspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Verna Banks | Executive Director | Named in relation to findings and responsible for compliance and corrective actions |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Director of Nursing | Mentioned as no longer employed at time of survey and involved in catheter care deficiency | |
| Administrator | Provided information about facility policies and admission of residents with catheters | |
| Nursing Home DON | Interviewed regarding Resident B's catheter care and orders | |
| Operational Specialist | Interviewed regarding catheter care policies and procedures | |
| Nurse Practitioner | Interviewed regarding communication about catheter removal | |
| LPN 1 | Interviewed about medication documentation and use of agency staff | |
| LPN 2 | Interviewed about medication documentation procedures |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Vernatene Banks | Executive Director | Named in relation to smoking policy enforcement and overall compliance responsibility |
| Cook 2 | Named in relation to food handling violations during meal service | |
| Director of Nursing | DON | Interviewed regarding smoking violations and bedbug infestation |
| Dietary Manager | Interviewed regarding gluten-free diet and kitchen sanitation deficiencies | |
| Regional Operations Specialist | Interviewed regarding documentation of memos for bedbug extermination preparation |
Inspection Report
Complaint InvestigationInspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Verna Banks | Executive Director | Signed the report and responsible for compliance |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Erin Tuttle | Regional Director of Operations | Signed report and involved in oversight |
| HHA 3 | Staff member terminated for verbally abusing Resident D | |
| Administrator | Conducted investigations and interviews related to abuse incidents | |
| RN 4 | Registered Nurse | Conducted medication audits and provided statements regarding medication delivery |
| LPN 6 | Licensed Practical Nurse | Handled medication delivery and provided statements about narcotic bag |
| QMA 5 | Qualified Medication Aide | Provided statement about awareness of pharmacy delivery and medication count |
| QMA 7 | Qualified Medication Aide | Accepted pharmacy delivery, counted narcotics, and reported missing medications |
| DON | Director of Nursing | Provided interviews regarding medication checks and service plan signatures |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Joan Cook | Executive Director | Named as Executive Director and involved in abuse reporting and corrective actions |
Inspection Report
Renewal| Name | Title | Context |
|---|---|---|
| James Combs | Executive Director | Signed the report and involved in corrective action plans |
| Cook 6 | Observed improperly handling food during meal service | |
| Director of Environmental Services | Provided information about fire drill scheduling and documentation | |
| DON | Director of Nursing | Interviewed regarding staff certifications, employee orientation, and mental health service coordination |
| Dietary Manager | Interviewed and observed regarding food safety and sanitation practices | |
| LPN 4 | Provided infection control documentation and interview |
Inspection Report
Complaint InvestigationInspection Report
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RenewalInspection Report
Follow-UpInspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Daphne New | Administrator | Named in relation to mail delivery and food safety findings. |
| Cook 4 | Named in relation to serving undercooked chicken. | |
| Cook 6 | Named in relation to cooking and miscommunication about chicken preparation. | |
| Dietary Manager | Named in relation to food safety and corrective actions. |
Inspection Report
Complaint InvestigationInspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Daphne New | Administrator | Signed as Laboratory Director's or Provider/Supplier Representative |
| LPN 3 | Nurse who assessed Resident C and stayed with resident until ambulance arrived | |
| HHA 1 | Home Health Aide | Staff member involved in deficient practices related to Resident C's fall and Resident B's verbal abuse; no longer employed |
| CNA 2 | Certified Nursing Aide | Reported verbal abuse of Resident B by HHA 1 and witnessed events |
| Director of Nursing | Director of Nursing | Provided information about staff assignments and facility policies |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| Daphne New | Administrator | Interviewed regarding grievances and provided facility policies. |
| Business Office Manager | Interviewed regarding employee records and tuberculosis testing. |
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Complaint InvestigationLoading inspection reports...



