Inspection Report Summary
Most inspections found no deficiencies, showing the facility generally maintained compliance and a safe environment. However, several complaint investigations related to medication errors were substantiated, resulting in repeated citations for not assisting residents with medication according to physician orders. These issues led to civil penalties of $250 each time, with the most recent penalty assessed on October 23, 2025. Other complaints, including allegations of mistreatment and missing money, were unsubstantiated or inconclusive. The latest report from October 23, 2025, still cited a medication-related deficiency, indicating ongoing challenges in medication management despite no injuries reported.
Deficiencies (last 5 years)
Deficiencies (over 5 years)
0.8 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
80% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
85% occupied
Based on a October 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 58
Capacity: 68
Deficiencies: 1
Date: Oct 23, 2025
Visit Reason
The visit was conducted in response to a self-reported medication error that occurred on 09/13/2025 involving a resident receiving a discontinued medication.
Complaint Details
The visit was complaint-related due to a self-reported medication error. The complaint was substantiated as a repeat violation with a civil penalty assessed.
Findings
The investigation found that the resident did not experience any injuries or adverse reactions. The medication technician failed to verify the order when administering the medication, resulting in a repeat violation. A civil penalty of $250 was assessed and a Plan of Correction was developed.
Deficiencies (1)
Licensee did not assist 1 of 58 residents with medication according to the physician's order, posing a health risk to persons in care.
Report Facts
Civil Penalty: 250
Residents involved: 1
Census: 58
Total Capacity: 68
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michelle England | Assisted Living Director | Met during inspection and exit interview. |
| Jessica Mikkola | Wellness Manager | Met during inspection and exit interview. |
| Nacole Patterson | Licensing Program Analyst | Conducted the unannounced case management visit. |
Inspection Report
Complaint Investigation
Census: 40
Capacity: 68
Deficiencies: 1
Date: Aug 15, 2025
Visit Reason
The visit was an unannounced case management inspection conducted in response to a self-reported medication error that occurred on 2025-07-28.
Complaint Details
The visit was complaint-related due to a self-reported medication error. The facility's internal investigation revealed a communication error between Medication Technicians. The resident did not experience injury. This was the facility's second medication error within 12 months.
Findings
The investigation found that Resident 1 received two doses of a routine medication due to a communication error between two Medication Technicians. No injuries or adverse reactions occurred. Deficiencies were cited, and a repeat civil penalty of $250 was assessed. A Plan of Correction was developed with the licensee.
Deficiencies (1)
Licensee did not assist 1 of 40 residents (R1) with medication according to the physician's order, posing a health risk to persons in care.
Report Facts
Civil penalty amount: 250
Residents involved: 1
Total residents present: 40
Total licensed capacity: 68
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Kaur | Executive Director | Met during inspection and named in exit interview |
| Michelle England | Assisted Living Director | Met during inspection |
| Nacole Patterson | Licensing Program Analyst | Conducted inspection and signed report |
Inspection Report
Annual Inspection
Census: 60
Capacity: 68
Deficiencies: 0
Date: Jul 8, 2025
Visit Reason
An unannounced required annual inspection was conducted to evaluate compliance with licensing requirements for the Ridgeview Assisted Living Community facility.
Findings
The facility was found to be clean, sanitary, and in good repair with no deficiencies cited. All required safety equipment, furnishings, and documentation were present and in working order.
Report Facts
Hospice waiver beds: 12
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Kaur | Administrator | Met with Licensing Program Analyst during inspection and participated in facility tour |
| Michelle England | Assisted Living Director | Participated in facility tour during inspection |
| Nacole Patterson | Licensing Program Analyst | Conducted the unannounced required annual inspection |
Inspection Report
Census: 60
Capacity: 68
Deficiencies: 1
Date: Jul 8, 2025
Visit Reason
The visit was an unannounced Case Management - Incident inspection conducted in response to two self-reported incidents: a medication error on 04/30/2025 and an accusation of missing money on 06/17/2025.
Findings
The facility confirmed a medication error where a medication was administered twice and retrained the involved Medication Technician. An internal investigation into missing money was inconclusive with no evidence of staff wrongdoing. A wellness check found no health or safety issues. Deficiencies were cited related to medication administration according to physician's orders.
Deficiencies (1)
Licensee did not assist 1 of 60 residents (R1) with medication according to the physician's order, posing a health risk to persons in care.
Report Facts
Residents present: 60
Total licensed capacity: 68
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Kaur | Executive Director | Met with Licensing Program Analyst during inspection and involved in exit interview |
| Nacole Patterson | Licensing Program Analyst | Conducted the unannounced Case Management Visit |
| Prabhjot Kaur | Administrator/Director | Named as facility administrator/director |
Inspection Report
Census: 54
Capacity: 68
Deficiencies: 0
Date: Jan 17, 2025
Visit Reason
The visit was conducted in response to a request by the Licensee to increase the facility's bedridden capacity.
Findings
The Licensing Program Analyst toured the facility and inspected the rooms pertinent to the request, observing that the rooms matched the approved bedridden clearance granted by the local fire authority. No health or safety issues were observed and no deficiencies were cited during the visit.
Report Facts
Facility capacity: 68
Census: 54
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michelle England | Assisted Living Director | Met during the inspection and involved in the exit interview |
| Nacole Patterson | Licensing Program Analyst | Conducted the unannounced Case Management Visit |
Inspection Report
Annual Inspection
Census: 54
Capacity: 68
Deficiencies: 0
Date: May 13, 2024
Visit Reason
An unannounced required annual inspection was conducted to evaluate the facility's compliance with licensing requirements.
Findings
The facility was found to be clean, sanitary, and in good repair with no deficiencies cited. All required safety equipment, furnishings, and records were in order and properly maintained.
Report Facts
Capacity: 68
Census: 54
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Prabhjot Kaur | Administrator | Met with Licensing Program Analyst during inspection and named in report |
| Nacole Patterson | Licensing Program Analyst | Conducted the inspection |
| Jennifer Lott | Licensing Program Manager | Named as Licensing Program Manager in report |
Inspection Report
Complaint Investigation
Census: 54
Capacity: 68
Deficiencies: 1
Date: May 13, 2024
Visit Reason
The visit was an unannounced Case Management visit in response to a self-reported incident involving a medication error affecting Resident 1.
Complaint Details
Visit was complaint-related due to a self-reported medication error incident involving Resident 1.
Findings
The Licensee did not assist one resident with medication according to the physician's order, posing a health risk. Deficiencies were cited per California Code of Regulations, Title 22, and a Plan of Correction was developed.
Deficiencies (1)
Licensee did not assist 1 of 54 residents (R1) with medication according to the physician's order, posing a health risk.
Report Facts
Deficiencies cited: 1
Census: 54
Total Capacity: 68
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Prabhjot Kaur | Administrator | Met during inspection and involved in exit interview |
| Nacole Patterson | Licensing Program Analyst | Conducted the inspection and authored the report |
| Jennifer Lott | Licensing Program Manager | Supervisor named in the report |
Inspection Report
Complaint Investigation
Census: 54
Capacity: 68
Deficiencies: 0
Date: Apr 3, 2024
Visit Reason
The visit was conducted in response to three self-reported incidents involving residents who suffered falls.
Complaint Details
The visit was complaint-related due to three self-reported incidents of resident falls. No deficiencies or substantiated issues were found.
Findings
The Licensing Program Analysts conducted interviews and wellness checks, identifying no health or safety issues. No deficiencies were cited or observed during this visit.
Report Facts
Number of self-reported incidents: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mona Kaur | Administrator | Met with Licensing Program Analysts during the visit and involved in exit interview |
| Nacole Patterson | Licensing Program Analyst | Conducted the unannounced case management visit |
| Ryan Fulton | Licensing Program Analyst | Conducted the unannounced case management visit |
| Jennifer Lott | Licensing Program Manager | Named in report header |
Inspection Report
Complaint Investigation
Census: 63
Capacity: 68
Deficiencies: 0
Date: Mar 23, 2023
Visit Reason
An unannounced complaint investigation visit was conducted in response to an allegation that a resident was not treated with dignity.
Complaint Details
The complaint alleged that a resident was not treated with dignity. The investigation found no substantiation of the allegation based on interviews and records review.
Findings
The investigation included interviews with staff, residents, and review of records. The allegation was found to be unsubstantiated as the resident could not recall any mistreatment and no evidence of abuse was found. The facility took precautionary measures by removing male staff from the resident's care.
Report Facts
Capacity: 68
Census: 63
Estimated Days of Completion: 0
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rebecca A Ruiz | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Robert Daynes | Administrator | Facility administrator interviewed during the investigation |
| Lilian Escobar | Assisted Living Director | Participated in the exit interview |
| Lizzette Tellez | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Census: 61
Capacity: 68
Deficiencies: 0
Date: Mar 13, 2023
Visit Reason
An unannounced Case Management Visit was conducted to observe the physical plant and review the facility's application to increase licensed capacity from 64 to 68 non-ambulatory residents.
Findings
The Licensing Program Analysts conducted a tour of the facility and observed no immediate health or safety issues. No deficiencies were cited, and the facility's floor plan was consistent with the current layout.
Report Facts
Licensed capacity: 68
Current census: 61
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Robert Daynes | Administrator | Met with Licensing Program Analysts during the visit |
| Kathy Demos | Community Liaison | Met with Licensing Program Analysts during the visit |
| Dang Nguyen | Licensing Program Analyst | Conducted the unannounced Case Management Visit |
| Alyssa Ramirez | Licensing Program Analyst | Conducted the unannounced Case Management Visit |
Inspection Report
Census: 40
Capacity: 64
Deficiencies: 0
Date: Dec 28, 2022
Visit Reason
The visit was an unannounced Case Management Visit conducted in response to a self-reported incident occurring around 11/14/2022 involving a staff member and a resident.
Findings
The Licensing Program Analyst conducted interviews and a wellness check, observed residents, and reviewed records. The facility's internal investigation was inconclusive but resulted in the staff member no longer working with the resident. No deficiencies were cited or observed during this visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lillian Escobar | Resident Services Director | Met with Licensing Program Analyst during the visit and participated in the exit interview. |
| Kayla Hilario | Licensing Program Analyst | Conducted the unannounced Case Management Visit. |
| John Rante | Licensing Program Manager | Named in the report as Licensing Program Manager. |
Inspection Report
Annual Inspection
Census: 36
Capacity: 64
Deficiencies: 0
Date: Aug 12, 2022
Visit Reason
An unannounced annual required licensing inspection was conducted to verify compliance with statutes, regulations, and other requirements relevant to protecting the health of residents and staff, including infection control practices.
Findings
The facility was found to be in compliance with infection control practices, including COVID-19 mitigation measures, and no deficiencies were observed during the inspection.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mark Javier | Director of Nursing | Met during inspection and involved in review of COVID-19 mitigation plan. |
| Denise L. Johnson | Director of Staff Development/Infection Preventionist | Met during inspection and involved in review of COVID-19 mitigation plan. |
| Robert Daynes | Executive Director | Granted entry for inspection and participated in exit interview. |
Inspection Report
Census: 39
Capacity: 64
Deficiencies: 0
Date: Jul 19, 2022
Visit Reason
An unannounced case management visit was conducted following a self-reported incident involving a resident who was sent to the hospital after an unwitnessed fall.
Findings
No immediate health and safety concerns were noted during the facility tour and health and safety check, and no deficiencies were cited at this time.
Report Facts
Capacity: 64
Census: 39
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lillian Escobar | Assisted Living Director | Met with during the inspection and involved in the exit interview |
| Robert Baynes | Administrator | Met with during the inspection and involved in the exit interview |
| Liliana Silveira | Licensing Program Analyst | Conducted the unannounced case management visit |
| Denise Powell | Licensing Program Manager | Named in the report header |
Inspection Report
Census: 20
Capacity: 64
Deficiencies: 0
Date: Feb 4, 2022
Visit Reason
An unannounced visit was conducted to check on the health and welfare of residents in care, including a health and safety check, staff interviews, and review of resident records.
Findings
No deficiencies were cited during the visit. The Licensing Program Analyst toured the facility, interviewed staff, and reviewed records without identifying any issues.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Marjorie Pacquing | Licensed Vocational Nurse | Met with during the visit and participated in the exit interview. |
Inspection Report
Original Licensing
Census: 11
Capacity: 64
Deficiencies: 0
Date: Nov 30, 2021
Visit Reason
The visit was an unannounced post-licensing inspection to verify compliance with statutes, regulations, and other requirements relevant to protecting the health of residents and staff, including infection control practices.
Findings
The facility was found to be in compliance with infection control practices, including COVID-19 mitigation strategies, with no deficiencies observed during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Robert Daynes | Administrator | Met with Licensing Program Analyst during inspection |
| Liliian Escobar | Assisted Living Director | Met with Licensing Program Analyst during inspection |
| Natasha Persaud | Licensing Program Analyst | Conducted the inspection |
| John Rante | Licensing Program Manager | Named in report header |
Inspection Report
Census: 11
Capacity: 64
Deficiencies: 0
Date: Oct 29, 2021
Visit Reason
The Department conducted an on-site visit to provide technical assistance and to evaluate the facility's disinfection, screening protocols, and use of personal protective equipment during the COVID-19 pandemic.
Findings
No deficiencies were issued during the visit. The Executive Director was interviewed and a walk-through of the facility was conducted, followed by a debriefing.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Robert Daynes | Executive Director | Interviewed and met during the visit |
| Natasha Persaud | Licensing Program Analyst | Conducted the on-site visit |
| Sandra Brackman | County of San Diego Nurse Contractor | Conducted the on-site visit |
| Robert Montillano | County of San Diego Nurse Contractor | Conducted the on-site visit |
Inspection Report
Original Licensing
Capacity: 64
Deficiencies: 0
Date: Aug 3, 2021
Visit Reason
The inspection was a prelicensing visit conducted as part of the initial application process to operate a Residential Care Facility for the Elderly.
Findings
The facility was found to be in compliance with CCR, Title 22 and the Health and Safety Code, with no deficiencies noted. The facility met all physical plant, safety, and operational requirements during the prelicensing inspection.
Report Facts
Licensed capacity: 64
Hospice waiver capacity: 6
Census: 0
Hot water temperature: 108
Administrator Certification Expiration: Aug 1, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Robert Daynes | Administrator | Met with Licensing Program Analyst during prelicensing inspection. |
| Meegan Kline | Executive Director | Met with Licensing Program Analyst during prelicensing inspection. |
| Lillian Escobar | Assisted Living Director | Met with Licensing Program Analyst during prelicensing inspection. |
| Natasha Persaud | Licensing Program Analyst | Conducted the prelicensing inspection. |
| John Rante | Licensing Program Manager | Named as Licensing Program Manager on report. |
Inspection Report
Original Licensing
Capacity: 64
Deficiencies: 0
Date: Jul 23, 2021
Visit Reason
Initial licensing evaluation of Crestview HC LLC facility to assess compliance with regulatory requirements and verify applicant/administrator understanding of Title 22 and related policies.
Findings
The applicant/administrator successfully completed Component II of the licensing process via telephone, demonstrating understanding of facility operation, staff qualifications, program policies, and application requirements. The report confirms completion of pre-licensing inspection and other compliance verifications.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Robert Daynes | Administrator | Applicant/administrator who participated in licensing evaluation and confirmed understanding of Title 22. |
| Julia Kim | Licensing Program Manager | Named as Licensing Program Manager on the report. |
| Nicole Rouse | Licensing Program Analyst | Named as Licensing Program Analyst on the report. |
Report
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May 13, 2024
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May 8, 2024
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Mar 19, 2024
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Dec 19, 2023
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July 27, 2023
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Jun 21, 2023
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