Inspection Reports for Ivy Park at Murrieta
27100 Clinton Keith Rd Murrieta, CA 92562, CA, 92562
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, with routine annual visits and complaint investigations consistently showing the facility to be clean, well-maintained, and compliant with regulations. Several complaint investigations were unsubstantiated, including allegations about resident dignity, access to belongings, supervision during emergencies, and staff communication. The only substantiated deficiency occurred in March 2023, when the facility failed to provide promised transportation for resident medical appointments, but no fines or enforcement actions were listed in the available reports. The most recent inspection on September 30, 2025, was a complaint investigation that found no deficiencies and unsubstantiated allegations. This pattern suggests the facility has maintained a generally positive compliance record with isolated issues that have improved over time.
Deficiencies (last 5 years)
Deficiencies (over 5 years)
0.2 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
95% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
88% occupied
Based on a September 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 121
Capacity: 137
Deficiencies: 0
Date: Sep 30, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2022-08-22 concerning resident access to belongings, staff attempting to remove a resident under false information, and dignity in staff-resident relationships.
Complaint Details
The complaint involved three allegations: 1) Resident does not have access to belongings; 2) Staff are trying to remove resident from facility under false information; 3) Resident is not accorded dignity in relationship with staff. All allegations were investigated and determined to be unsubstantiated.
Findings
The investigation included interviews with residents and staff, review of resident rooms, and document requests. The allegations were found to be unsubstantiated due to lack of preponderance of evidence. Residents generally had access to personal belongings, staff treated residents respectfully, and no evidence supported the claims of improper removal or lack of dignity.
Report Facts
Capacity: 137
Census: 121
Number of residents interviewed: 10
Number of staff interviewed: 6
Number of resident rooms toured: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mary G Flores | Licensing Program Analyst | Conducted the complaint investigation visit |
| Tony Vasallo | Licensing Program Manager | Named as Licensing Program Manager on report |
| Karen Lovett | Business Office Director | Met with Licensing Program Analyst during investigation |
| Krystal Jenkins | Executive Director | Participated in exit interview |
Inspection Report
Annual Inspection
Census: 125
Capacity: 137
Deficiencies: 0
Date: May 22, 2025
Visit Reason
An unannounced required annual inspection was conducted to evaluate the facility's compliance with licensing requirements.
Findings
The facility was found to be clean, well-maintained, and in compliance with infection control, physical plant, and safety regulations. No deficiencies were cited during the visit.
Report Facts
Number of staff files reviewed: 4
Number of resident files reviewed: 5
Number of resident medication reviews: 4
Emergency drill date: Apr 22, 2025
Fire extinguisher expiration date: May 8, 2026
Smoke and carbon monoxide detector last test date: Apr 1, 2025
Water temperature: 107.4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kristi Quigely | Administrator | Met with Licensing Program Analyst during inspection |
| Abdoulaye Zerbo | Licensing Program Analyst | Conducted the inspection visit |
| Jina L. Borja | Administrator/Director | Facility administrator listed in report header |
Inspection Report
Annual Inspection
Census: 109
Capacity: 137
Deficiencies: 0
Date: May 15, 2024
Visit Reason
The inspection was an unannounced required annual visit conducted to evaluate the facility's compliance with licensing regulations.
Findings
The facility was found to be clean, well-maintained, and properly equipped with adequate staff supervision. No deficiencies were cited during the visit. Safety equipment and emergency supplies were in place and operational.
Report Facts
Staff files reviewed: 6
Client files reviewed: 5
Clients medication administration records reviewed: 5
Last fire drill date: May 2, 2024
Smoke and carbon monoxide detector test date: Feb 15, 2024
Hot water temperature: 113.8
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Janira Arreola | Licensing Program Analyst | Conducted the inspection and authored the report |
| Calais Anguiano | Acting Executive Director | Met with Licensing Program Analyst during the inspection and exit interview |
| Jina L. Borja | Administrator/Director | Facility Administrator named in the report |
Inspection Report
Complaint Investigation
Census: 110
Capacity: 137
Deficiencies: 0
Date: Dec 29, 2023
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 08/28/2023 regarding staff leaving residents unsupervised during a fire alarm incident and failure to ensure a complaint poster was posted at the facility.
Complaint Details
The complaint investigation was unsubstantiated for the allegation of residents being left unsupervised during a fire alarm incident, and unfounded for the allegation that a complaint poster was not posted. Evidence showed staff were present during the incident and complaint posters were properly displayed.
Findings
The investigation found the allegation that staff left residents unsupervised to be unsubstantiated based on observations, interviews, and record reviews. The allegation that staff did not ensure a complaint poster was posted was found to be unfounded, with complaint posters observed clearly posted on each floor.
Report Facts
Capacity: 137
Census: 110
Staff on duty: 9
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jacqueline Shaw Ross | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Jina Borja | Health and Wellness Director | Met with Licensing Program Analyst during investigation and exit interview |
| Billy Tames | General Manager/Administrator | Provided information and was interviewed regarding complaint poster and fire alarm incident |
| Matthew Murphy | Administrator | Named as facility administrator |
Inspection Report
Complaint Investigation
Census: 110
Capacity: 137
Deficiencies: 1
Date: Mar 21, 2023
Visit Reason
Unannounced complaint investigation visit conducted due to allegations including failure to provide resident transportation to medical appointments, resident falls resulting in injuries, lack of proper notice of price increases, and failure to provide a proper bed.
Complaint Details
Complaint investigation was substantiated for failure to provide transportation to medical appointments. Other allegations including resident falls resulting in injuries, lack of proper notice of price increases, and failure to provide a proper bed were unsubstantiated.
Findings
The investigation substantiated the allegation that the facility did not provide resident transportation to medical appointments as promised, resulting in the resident having to pay for private transportation. Other allegations including resident falls, lack of proper notice of price increases, and failure to provide a proper bed were unsubstantiated based on record review and interviews.
Deficiencies (1)
Failure to have a written transportation procedure and failure to provide transportation for resident dialysis appointments outside of Murrieta, causing resident to use private transportation.
Report Facts
Capacity: 137
Census: 110
Fine/Credit Amount: 504
POC Due Date: Apr 4, 2023
Price Increase Notice Period: 60
New Monthly Rent: 3125
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Javina George | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Joel Esquivel | Licensing Program Manager | Oversaw the complaint investigation |
| Matthew Murphy | Previous Administrator | Provided information regarding transportation and credit issued |
| Billy Tames | Current Administrator | Provided statements regarding transportation policies |
| Karen Lovett | Business Office Manager | Met with Licensing Program Analyst during investigation and received report |
| Michelle DeFierra | Memory Care Director | Involved in discussion about resident's bed provision |
Inspection Report
Complaint Investigation
Census: 110
Capacity: 137
Deficiencies: 0
Date: Mar 20, 2023
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations received on 2022-12-16 regarding facility staff not following a resident's admission agreement and not providing dignity to a resident.
Complaint Details
The complaint investigation was unsubstantiated, meaning there was insufficient evidence to prove the alleged violations occurred.
Findings
After interviews, record reviews, and observations, there was not a preponderance of evidence to substantiate the allegations. The investigation concluded with a finding of unsubstantiated.
Report Facts
Facility capacity: 137
Census: 110
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Venus Mixson | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Jina Bora | Health & Wellness Director | Met with the Licensing Program Analyst during the investigation |
| Matthew Murphy | Administrator | Facility administrator named in the report header |
Inspection Report
Complaint Investigation
Census: 110
Capacity: 137
Deficiencies: 0
Date: Mar 20, 2023
Visit Reason
The visit was an unannounced complaint investigation triggered by a complaint received on 2022-08-08 alleging that the facility failed to provide services based on the resident's needs.
Complaint Details
The complaint alleged that the facility failed to provide services based on the resident's needs. The investigation outcome was unsubstantiated, meaning there was not a preponderance of evidence to prove the alleged violations did or did not occur.
Findings
After conducting staff and resident interviews, record reviews, and observations, the Licensing Program Analyst found insufficient evidence to substantiate the allegations. The outcome of the investigation was unsubstantiated.
Report Facts
Capacity: 137
Census: 110
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Venus Mixson | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Jina Borja | Health & Wellness Director | Met with the Licensing Program Analyst during the investigation |
Inspection Report
Complaint Investigation
Census: 110
Capacity: 137
Deficiencies: 0
Date: Mar 20, 2023
Visit Reason
The visit was an unannounced complaint investigation conducted in response to allegations received on 2022-12-09 regarding mistreatment and other concerns at the facility.
Complaint Details
The complaint included allegations that a resident was being yelled at while in care, staff denied a resident from disinfecting the facility, and staff mistreated a resident while in care. The investigation found these allegations unsubstantiated.
Findings
After conducting staff and resident interviews, record reviews, and observations, there was insufficient evidence to substantiate the allegations. The outcome of the investigation is unsubstantiated.
Report Facts
Capacity: 137
Census: 110
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Venus Mixson | Licensing Program Analyst | Conducted the complaint investigation and assessment |
| Jina Borja | Health & Wellness Director | Met with the Licensing Program Analyst during the investigation |
| Matthew Murphy | Administrator | Facility administrator named in the report |
| Jazmond D Harris | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation
Census: 110
Capacity: 137
Deficiencies: 0
Date: Mar 20, 2023
Visit Reason
The visit was an unannounced complaint investigation conducted in response to a complaint received on 01/10/2023 alleging that staff were not allowing a resident to leave the facility.
Complaint Details
The complaint alleged that staff were not allowing a resident to leave the facility. The investigation found no sufficient evidence to support the allegation, resulting in an unfounded determination.
Findings
The investigation included staff and resident interviews, record reviews, and observations. It was found that the resident is a dementia patient in the memory care unit and cannot leave unassisted. Documentation corroborated this, and there was insufficient evidence to validate the allegation. The complaint was deemed unfounded.
Report Facts
Capacity: 137
Census: 110
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Venus Mixson | Licensing Program Analyst | Conducted the complaint investigation |
| Jina Borja | Health & Wellness Director | Met with the Licensing Program Analyst during the investigation |
| Matthew Murphy | Administrator | Facility administrator named in the report |
| Jazmond D Harris | Licensing Program Manager | Named in the report |
Inspection Report
Census: 110
Capacity: 137
Deficiencies: 0
Date: Mar 20, 2023
Visit Reason
An unannounced case management visit was conducted to assess the health, safety, and welfare of residents and the facility's compliance with regulations.
Findings
No imminent health or safety concerns were observed. The facility had sufficient staff and food supplies, medications were adequately managed, and no deficiencies were cited during the visit.
Report Facts
Employees present: 37
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Venus Mixson | Licensing Program Analyst | Conducted the unannounced case management visit |
| Jina Borja | Health & Wellness Director | Met with Licensing Program Analyst during the visit |
Inspection Report
Complaint Investigation
Census: 109
Capacity: 137
Deficiencies: 0
Date: Mar 16, 2023
Visit Reason
An unannounced complaint investigation was conducted in response to allegations received on 08/08/2022 regarding resident access to belongings, removal attempts under false information, and dignity in staff relationships.
Complaint Details
The complaint involved allegations that a resident did not have access to belongings, staff were trying to remove the resident under false information, and the resident was not accorded dignity in relationships with staff. The investigation found these allegations unsubstantiated.
Findings
After staff and resident interviews, record reviews, and observations, there was insufficient evidence to substantiate the allegations. The investigation outcome was unsubstantiated.
Report Facts
Facility capacity: 137
Census: 109
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Venus Mixson | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Jina Borja | Health & Wellness Director | Met with Licensing Program Analyst during investigation |
| Matthew Murphy | Administrator | Facility administrator named in report header |
| Jazmond D Harris | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 103
Capacity: 137
Deficiencies: 0
Date: May 26, 2022
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that the facility was retaliating against a resident.
Complaint Details
The complaint alleged that the facility was retaliating against a resident. The resident was diagnosed with a traumatic brain injury and had recent mental health changes involving threats of harm, requiring law enforcement assistance. The resident was paranoid and admitted to having a lawsuit unrelated to the facility. The complaint was found to be unfounded.
Findings
The investigation found insufficient evidence to corroborate the allegation of retaliation against the resident. The complaint was determined to be unfounded and dismissed.
Report Facts
Capacity: 137
Census: 103
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Javina George | Licensing Program Analyst | Conducted the complaint investigation and unannounced visit |
| Michelle De Leon Ferreira | Memory Care Manager | Met with the Licensing Program Analyst during the investigation |
| Joel Esquivel | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report
Annual Inspection
Census: 108
Capacity: 137
Deficiencies: 0
Date: May 11, 2022
Visit Reason
An unannounced annual inspection was conducted to evaluate the facility's compliance with infection control practices and other regulatory requirements.
Findings
No deficiencies were cited during the inspection. The facility demonstrated adequate infection control measures, including hand hygiene supplies and staff wearing appropriate face coverings. However, required COVID-19 postings were initially missing but were re-posted before the inspector left.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michelle De Leon Ferriera | Memory Care Manager | Met with Licensing Program Analyst during inspection and received a copy of the report. |
| Javina George | Licensing Program Analyst | Conducted the unannounced annual inspection. |
| Joel Esquivel | Licensing Program Manager | Named in the report as Licensing Program Manager. |
Inspection Report
Complaint Investigation
Census: 108
Capacity: 137
Deficiencies: 0
Date: May 11, 2022
Visit Reason
An unannounced complaint investigation was conducted in response to multiple allegations including discrimination, visitation restrictions, inadequate food services, inappropriate staff communication, and safeguarding of residents' personal belongings.
Complaint Details
The complaint investigation addressed nine allegations including discrimination against residents, visitation restrictions, inadequate food services, inappropriate communication by staff, and failure to safeguard residents' personal belongings. All allegations were found to be unsubstantiated.
Findings
All allegations were investigated through interviews, observations, and record reviews, and were found to be unsubstantiated due to insufficient evidence to corroborate any of the complaints.
Report Facts
Capacity: 137
Census: 108
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Javina George | Licensing Program Analyst | Conducted the complaint investigation and unannounced visit |
| Joel Esquivel | Licensing Program Manager | Named as Licensing Program Manager on the report |
| Michelle De Leon Ferreira | Memory Care Manager | Met with Licensing Program Analyst during the investigation and participated in exit interview |
Inspection Report
Original Licensing
Capacity: 137
Deficiencies: 0
Date: Apr 22, 2021
Visit Reason
The inspection was a pre-licensing visit conducted via video conferencing to evaluate the facility's readiness for initial licensing as a Residential Care Facility for the Elderly (RCFE).
Findings
The facility was found to be in good repair and safe for resident use with no deficiencies noted. All required areas including resident bedrooms, restrooms, kitchen, storage, common areas, and safety equipment were inspected and met regulatory requirements.
Report Facts
Maximum capacity: 137
Bedridden capacity: 37
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michelle Swearingen | Administrator | Facility Administrator present during the pre-licensing inspection |
| Stephanie Williams | Licensing Program Analyst | Conducted the pre-licensing inspection |
| Efren Malagon | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report
Original Licensing
Capacity: 137
Deficiencies: 0
Date: Apr 1, 2021
Visit Reason
The visit was an office evaluation conducted via telephone to complete Component II of the licensing process for the facility.
Findings
The applicant and administrator successfully completed Component II of the licensing process, confirming understanding of facility operation, staff qualifications, program policies, and other regulatory requirements. No deficiencies or issues were noted.
Report Facts
Capacity: 137
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michelle Swearingen | Administrator | Participant in Component II licensing process |
| Meghna Davidson | Applicant | Participant in Component II licensing process |
| Julia Kim | Licensing Program Manager | Named in report header |
| Thai Doan | Licensing Program Analyst | Named in report header and signed report |
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