Inspection Reports for Atria Newport Beach
393 Hospital Rd, Newport Beach, CA 92663, United States, CA, 92663
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, showing the facility generally maintained a clean and well-organized environment with proper safety systems and staff training. However, several complaint investigations were substantiated, including incidents where staff failed to prevent a resident from leaving the facility unsupervised, resulting in a $500 fine in January 2025, and where emergency personnel were delayed in receiving a resident’s advance directives in September 2025. Other issues involved staff training recordkeeping and a privacy violation related to an unauthorized video camera, but these were isolated and less severe. The most recent report from September 9, 2025, did cite deficiencies related to emergency response and resident dignity. While some concerns have arisen, recent annual inspections have been clean, indicating some improvement in overall compliance.
Deficiencies (last 6 years)
Deficiencies (over 6 years)
1 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
75% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
84% occupied
Based on a September 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 164
Capacity: 195
Deficiencies: 2
Date: Sep 9, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff were unaware of residents' Portable Medical Orders.
Complaint Details
The complaint alleged that staff were unaware of residents' Portable Medical Orders. The investigation substantiated the complaint based on observations, interviews, and record review.
Findings
The investigation found that Resident #1 had a valid POLST and DNR orders on file, but staff delayed providing emergency personnel with necessary documentation due to a printer issue. One staff member performed chest compressions on the resident despite the DNR until emergency personnel informed them of the directives. The allegations were substantiated.
Deficiencies (2)
Failure to immediately telephone 9-1-1 and present the advance directive and/or request regarding resuscitative measures form to emergency medical personnel.
Failure to provide medical or nonmedical care to the resident in a manner that does not unduly demean the resident’s dignity, including performing chest compressions on a resident with a DNR.
Report Facts
Staff present during incidents: 3
Staff delayed documentation: 2
Staff performing chest compressions: 1
Facility capacity: 195
Resident census: 164
Plan of Correction due date: 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Brian Keys | Executive Director | Met with Licensing Program Analyst and discussed the purpose of the visit; named in findings related to facility policies and corrective actions. |
| Hanna Gough | Licensing Program Analyst | Conducted the complaint investigation and authored the report. |
Inspection Report
Complaint Investigation
Census: 157
Capacity: 195
Deficiencies: 1
Date: Jan 31, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that staff did not prevent a resident from exiting the facility alone.
Complaint Details
The complaint was substantiated regarding staff failing to prevent a resident with Alzheimer's dementia and wandering behavior from exiting the facility alone. The resident was found outside the facility at a local elementary school. The allegation of unlawful eviction was investigated and found to be unfounded.
Findings
The complaint alleging that staff did not prevent a resident from exiting the facility alone was substantiated. The resident exited through a delayed egress door and was found at a local elementary school. An immediate $500 civil penalty was issued. Another complaint alleging unlawful eviction of the resident was investigated and found to be unfounded.
Deficiencies (1)
Basic services shall at a minimum include care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c). This requirement was not met as evidenced by the resident exiting the Memory Care through a delayed egress door, leaving the facility unassisted and being found at a local elementary school, posing an immediate health, safety, or personal rights risk.
Report Facts
Civil Penalty: 500
Capacity: 195
Census: 157
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Brian Keys | Executive Director | Met with Licensing Program Analysts during the investigation and exit interview. |
| Alvaro Ramirez Jr. | Licensing Program Analyst | Conducted the complaint investigation and signed the report. |
| Sheila Santos | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation. |
Inspection Report
Annual Inspection
Census: 157
Capacity: 195
Deficiencies: 0
Date: Jan 27, 2025
Visit Reason
Licensing Program Analysts conducted an unannounced visit to perform the required annual inspection of the facility.
Findings
The facility was found to be clean, organized, and well-maintained with no deficiencies cited. All resident rooms inspected had required furnishings and operational bathrooms. Safety systems and emergency equipment were operational and up to date. Staff files and resident records were reviewed with no discrepancies observed.
Report Facts
Resident rooms inspected: 15
Staff files reviewed: 5
Resident files reviewed: 16
Average call system response time (minutes): 4
Days supply of perishable food: 2
Days supply of non-perishable food: 7
Hot water temperature range (degrees Fahrenheit): 107.2
Hot water temperature range (degrees Fahrenheit): 115.5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Brian Keys | Executive Director | Met with Licensing Program Analysts during inspection |
| Joseph Alejandre | Licensing Program Analyst | Conducted inspection and signed report |
| Sheila Santos | Licensing Program Manager | Named as Licensing Program Manager on report |
Inspection Report
Follow-Up
Census: 158
Capacity: 195
Deficiencies: 1
Date: Dec 12, 2024
Visit Reason
The visit was an unannounced follow-up to an incident report submitted by the facility regarding a resident who left the community unassisted on December 10, 2024.
Findings
The investigation confirmed that resident R1, assessed as unable to leave unsupervised, was unsupervised for approximately two and a half hours outside the facility, constituting an immediate risk. The facility has since provided 72 hours of private caregiver supervision and updated staff training on elopement prevention.
Deficiencies (1)
Failure to provide care and supervision as necessary to meet the client's needs, resulting in resident R1 being unsupervised outside the facility for approximately 2.5 hours.
Report Facts
Hours of private caregiver supervision provided: 72
Census: 158
Total capacity: 195
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kevin Saborit-Guasch | Licensing Program Analyst | Conducted the unannounced visit and evaluation |
| Brian Keys | Executive Director | Facility representative met during the visit |
| Sheila Santos | Licensing Program Manager | Supervisor overseeing the evaluation |
Inspection Report
Complaint Investigation
Census: 135
Capacity: 195
Deficiencies: 0
Date: Jul 22, 2024
Visit Reason
An unannounced complaint investigation visit was conducted regarding an allegation that the facility did not ensure resident's safety.
Complaint Details
The complaint alleged the facility did not ensure resident's safety. The allegation was unsubstantiated after investigation, as six of seven interviewed individuals could not corroborate the complaint.
Findings
The investigation included interviews and observations but found insufficient evidence to substantiate the allegation. The resident was served alcohol before being assessed and sent to the hospital, but the complaint was deemed unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 195
Census: 135
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jerome Haley | Licensing Program Analyst | Conducted the complaint investigation |
| Brian Keys | Administrator | Facility administrator met during the investigation |
| Lourdes Montoya | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Annual Inspection
Census: 132
Capacity: 195
Deficiencies: 0
Date: Apr 23, 2024
Visit Reason
Licensing Program Analysts conducted an unannounced required annual inspection of the facility consisting of Assisted Living and Memory Care buildings.
Findings
The facility was found to be clean, organized, and compliant with no deficiencies cited. All resident rooms and bathrooms were clean and operational, medications were secured, and staff files met training requirements.
Report Facts
Resident rooms inspected: 10
Resident files reviewed: 12
Staff files reviewed: 10
Medication administration records reviewed: 6
Hot water temperature range (°F): 111.5-119.3
Fire drill date: Mar 29, 2024
Fire alarm and life safety system inspection date: Jul 7, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Brian Keys | Executive Director | Met with Licensing Program Analysts during the inspection |
| Joseph Alejandre | Licensing Program Analyst | Conducted the inspection and signed the report |
| Sheila Santos | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation
Census: 134
Capacity: 195
Deficiencies: 1
Date: Feb 15, 2024
Visit Reason
An unannounced complaint investigation visit was conducted in response to allegations including staff not properly trained on caregiver duties, facility staff not meeting resident's needs, staff sleeping on resident's couch, and improper medication administration.
Complaint Details
The complaint investigation was substantiated for staff training deficiencies and staff sleeping in a resident's room. The allegations regarding medication administration and staff meeting resident needs were unsubstantiated.
Findings
The investigation substantiated the allegation that one staff member did not have the required training hours. Another allegation regarding staff sleeping in a resident's room was substantiated with documentation of termination. Allegations related to medication administration and staff meeting resident needs were found unsubstantiated based on record reviews and interviews.
Deficiencies (1)
Licensees shall maintain in the personnel records verification of required staff training and orientation. This requirement is not being met as evidenced by failure to ensure verification of staff records are in the file.
Report Facts
Census: 134
Total Capacity: 195
Staff Training Hours: 12.5
Dementia Training Hours: 4
Plan of Correction Due Date: Feb 29, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kimberly Lyman | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Alisa Ortiz | Licensing Program Manager | Oversaw the complaint investigation |
| Dori Redman | Administrator | Facility administrator at time of inspection |
| Brian Keys | Met with Licensing Program Analyst during inspection |
Inspection Report
Census: 3
Capacity: 195
Deficiencies: 0
Date: Jun 16, 2023
Visit Reason
The Licensing Program Analyst conducted an unannounced case management visit regarding operations of the newly renovated North Building of the facility.
Findings
The visit found that three residents had moved into the memory care unit on the first floor, with no residents yet on the second floor for assisted living. Residents were observed engaging in activities and meals were being delivered from the main building. No deficiencies were observed during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Brian Keys | Executive Director | Arrived during the visit and mentioned in the report. |
| Kyle Coleman | Memory Care Director | Met with Licensing Program Analyst and provided information about residents and operations. |
| Claudia Gutierrez | Licensing Program Analyst | Conducted the unannounced visit and authored the report. |
Inspection Report
Original Licensing
Census: 86
Capacity: 195
Deficiencies: 0
Date: Jun 9, 2023
Visit Reason
The visit was conducted as a pre-licensing inspection for the newly renovated North Building of the facility.
Findings
The facility's North Building was observed to be ready for operation with all infection control measures in place, fully operational safety systems, adequate food supply, and appropriate accommodations for assisted living and memory care residents. A Temporary Certificate of Occupation was delivered during the visit.
Report Facts
Apartments in Assisted Living: 41
Apartments in Memory Care: 42
Food supply duration: 3
Food supply duration: 7
Facility capacity: 195
Bedridden residents allowed: 10
Facility census: 86
Average staff response time: 7.5
Fridge temperature: 33
Freezer temperature: -8
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Brian Keys | Executive Director | Met during inspection and participated in exit interview |
| Sarah Laloyan | Senior Vice President of Operations | Met during inspection |
| Kevin Saborit-Guasch | Licensing Program Analyst | Conducted the inspection visit |
| Sheila Santos | Licensing Program Manager | Named in report header |
Inspection Report
Capacity: 195
Deficiencies: 0
Date: May 12, 2023
Visit Reason
The visit was an unannounced case management visit to collect payment of the Department fee related to requesting an updated fire clearance ahead of the pre-licensing visit for the facility's soon-to-be-completed North building.
Findings
The Licensing Program Analyst was granted entry and collected a $25 check payable to the Department. An exit interview was conducted and a copy of the report was emailed to the facility manager.
Report Facts
Payment amount: 25
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kevin Saborit-Guasch | Licensing Program Analyst | Conducted the unannounced visit and collected payment |
| Sofiane Lahouasnia | Facility representative who granted entry and facilitated payment |
Inspection Report
Complaint Investigation
Census: 77
Capacity: 195
Deficiencies: 1
Date: Apr 26, 2022
Visit Reason
An unannounced case management visit was conducted in conjunction with complaint investigation 22-AS-20211122170311 regarding a privacy concern involving a video camera installed in a resident's room.
Complaint Details
The visit was complaint-related, investigating a privacy violation involving a video camera in Resident 1's room. The complaint was substantiated by observations and interviews.
Findings
The investigation revealed that Resident 1 had a ring video camera installed by family in the resident's room without signage notifying video recording, violating privacy rights and posing a potential health and safety risk.
Deficiencies (1)
Licensee failed to ensure Resident 1 was provided a reasonable level of privacy due to a family-installed ring video camera in the resident's room without signage alerting video recording.
Report Facts
Capacity: 195
Census: 77
Deficiency Type B: 1
Plan of Correction Due Date: May 3, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kimberly Lyman | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Alisa Ortiz | Licensing Program Manager | Supervisor overseeing the investigation |
| George Gonzalez | Facility representative met during the visit |
Inspection Report
Complaint Investigation
Census: 77
Capacity: 195
Deficiencies: 0
Date: Apr 26, 2022
Visit Reason
An unannounced complaint investigation was conducted in response to an allegation of neglect/lack of care and supervision resulting in client on client sexual assault.
Complaint Details
The complaint alleged neglect/lack of care and supervision resulting in client on client sexual assault. The allegation was unsubstantiated after review of video surveillance, interviews with residents and law enforcement, and physician reports.
Findings
The investigation, including interviews, video surveillance, and physician reports, found that the interaction between the two residents appeared consensual. The allegation was deemed unsubstantiated due to insufficient evidence to prove the violation occurred.
Report Facts
Capacity: 195
Census: 77
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kimberly Lyman | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| George Gonzalez | Facility Administrator who granted entry and participated in the investigation | |
| Alisa Ortiz | Licensing Program Manager | Named as Licensing Program Manager on the report |
| Kelly Maslin | Newport Beach Detective | Interviewed residents and provided law enforcement perspective |
Inspection Report
Annual Inspection
Census: 69
Capacity: 195
Deficiencies: 0
Date: Feb 17, 2022
Visit Reason
Licensing Program Analysts conducted an unannounced visit for the purpose of conducting a required annual visit.
Findings
The facility appeared clean and sanitary with all required elements in resident rooms and restrooms. Residents appeared happy and well taken care of. No deficiencies were noted during the visit. The facility has approved mitigation plans and follows COVID-19 protocols including vaccination and testing plans.
Report Facts
Residents on hospice care: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Dorice Redman | Administrator | Named as facility administrator with current certificate |
| George Gonzalez | Executive Director | Met with Licensing Program Analysts during the visit |
| Kimberly Lyman | Licensing Program Analyst | Conducted the inspection visit |
| Andrea Mendivil | Licensing Program Analyst | Conducted the inspection visit |
| Alisa Ortiz | Licensing Program Manager | Named in report header |
Inspection Report
Complaint Investigation
Census: 69
Capacity: 195
Deficiencies: 0
Date: Feb 17, 2022
Visit Reason
Unannounced case management visit to follow up on an incident report dated 02/07/2022 involving inappropriate touching between residents.
Complaint Details
Incident report indicated Resident 1 was touched inappropriately on the hand by Resident 2. Resident 1 had no injuries. Facility investigated and contacted Newport Beach Police.
Findings
The facility investigated the incident and contacted police. Both residents appeared well cared for, and no health or safety concerns were noted. No deficiencies were found during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kimberly Lyman | Licensing Program Analyst | Conducted the unannounced case management visit. |
Inspection Report
Complaint Investigation
Census: 59
Capacity: 195
Deficiencies: 0
Date: Nov 24, 2021
Visit Reason
Unannounced health and safety case management visit conducted in conjunction with complaint visit 22-AS-20211122170311.
Complaint Details
Visit was conducted in conjunction with complaint visit 22-AS-20211122170311. No violations were found during this complaint-related visit.
Findings
No health or safety violations were noted during the visit. The facility appeared clean and sanitary, residents were observed to be happy and well taken care of, and Covid-19 guidelines were being followed.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kimberly Lyman | Licensing Program Analyst | Conducted the unannounced health and safety case management visit. |
| Dori Redman | Digital Innovation Director | Met with Licensing Program Analyst to discuss the reason for the visit and guidelines pertaining to cameras in resident rooms. |
| Benjamin Rodny | Administrator | Facility administrator named in the report header. |
Inspection Report
Original Licensing
Capacity: 195
Deficiencies: 0
Date: Jan 21, 2021
Visit Reason
The visit was a prelicensing inspection conducted via FaceTime due to COVID-19 precautions to evaluate the facility's readiness to operate as a Residential Facility for the Elderly with a capacity of 195 non-ambulatory residents.
Findings
The facility was found to be newly renovated and compliant with COVID-19 precautions, with adequate common areas, resident rooms, emergency supplies, and safety equipment. The facility was deemed ready to be licensed, with no deficiencies noted.
Report Facts
Capacity: 195
Rooms: 85
Water Temperature Range: 112.6-117.1
Fire Clearance Date: Jan 13, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Benjamin Rodny | Executive Director | Met with Licensing Program Analyst during prelicensing visit and participated in facility tour |
| Kimberly Lyman | Licensing Program Analyst | Conducted prelicensing visit and facility evaluation |
| Jordan Pope | Project Manager | Participated in facility tour via FaceTime |
| Sarah Laloyan | Senior Vice President | Participated in facility tour via FaceTime |
| Dori Redman | Digital Innovation Director | Participated in facility tour via FaceTime |
| George Gonzalez | Assistant Executive Director | Participated in facility tour via FaceTime |
Inspection Report
Original Licensing
Capacity: 195
Deficiencies: 0
Date: Dec 10, 2020
Visit Reason
Initial licensing evaluation visit for a Residential Care Facility for the Elderly without delayed egress or dementia care.
Findings
The applicant and administrator participated in a comprehensive licensing interview (COMP II) confirming understanding of Title 22 regulations and facility operation requirements. The application documents and qualifications were reviewed and verified with no deficiencies noted.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| George Gonzalez | Administrator | Named as facility administrator during licensing evaluation. |
| Benjamin Rodny | Met with during the visit. | |
| Jude De La Concepcion | Licensing Program Manager | Named as Licensing Program Manager. |
| Bethany Hunter | Licensing Program Analyst | Named as Licensing Program Analyst conducting the evaluation. |
Report
March 18, 2026
Report
January 12, 2026
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